Support
We're here to help.
Email us at support@stridecoresystems.com. A real person reads every message, usually within one business day. In the app, tap your initials and choose Send feedback.
Getting started
1. Open StrideCore
In any web browser, go to my.stridecoresystems.com. Pilot members on iPhone install the app through Apple's TestFlight, using the invitation link their barn sent.
2. Sign in with your email
Enter your email address and we send you a one-time code. There is no password. The first time, tell us your name and how you work with horses.
3. Owners: add your horse
Add your horse on Horse HQ, add its Coggins under Health, and invite your trainer or barn manager from the Care team card.
3. Professionals: set up StrideCore Pro
Sign in and StrideCore opens Pro. Fill in your profile, and send clients your link from Horses, then Add a client. Own horses too? Tap your initials, then Switch to Owner.
Common questions
My sign-in code didn't arrive
Wait a minute and check your spam or junk folder. The code is sent by Microsoft on StrideCore's behalf. Then try again.
Who can see my horse's health records?
Only you. Trainers and barn managers see training and barn information for the horses you share with them. Health and financial records stay private.
My trainer can't see my horse
They need to accept your invitation. On Horse HQ, the Care team card shows "Not accepted" until they do, and Resend sends it again.
How do I turn on notifications?
Tap your initials, then Notifications, then Turn on notifications. On an iPhone, also check Settings, StrideCore, Notifications.
How do I remove someone's access?
On Horse HQ, open the menu beside their name in the Care team card and choose Remove from care team. What was already recorded stays on your horse's record.
Can I get a copy of my data, or delete my account?
Yes. Email support@stridecoresystems.com from the address you sign in with, and we'll take care of it. See our Privacy Policy.